Field Guide Term:
Chatbot

A type of software that conducts a conversation and answer questions with a user on a website using AI (Artificial Intelligence). Chatbots on popular on websites to help users ask questions regarding products or services offered, and are also seen on Facebook, Slack, and Lyft. The chatbot is usually limited and only responds to specific commands, which means more complicated questions from users might have to be answered via email or phone call.